Returns

Returns & exchanges

We want every order to be exactly what you expected. Here's everything you need to know about returns, damaged items, and order changes.

30 Day return window
$0 Cost for defects
1 Email to get started
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Standard returns

You may return most items within 30 days of receiving your order. Items must be in their original condition and original packaging.

How to start a return:

  1. 1Email us at help@sensoryedge.com to request a return authorization.
  2. 2We'll confirm eligibility and provide return instructions.
  3. 3Ship the item back using the carrier of your choice. Return shipping costs are the customer's responsibility.
Unauthorized returns cannot be accepted - please contact us before sending anything back.
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Damaged or defective items

If your order arrived damaged or has a defect, contact us right away. We'll take care of it at no cost to you - SensoryEdge covers all shipping charges for defective products.

To help us process your claim quickly:

  1. 1Keep the original box and all packaging materials.
  2. 2Take photos of the damage and email them to help@sensoryedge.com.
  3. 3We'll arrange a replacement, exchange, or return - whichever works best for you.

If only part of an item is damaged, we may be able to ship a replacement part so you don't have to repack or wait for a pickup.

If damage is visible at the time of delivery, you may refuse the shipment - just let us know so we can track it on our end.
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Canceling or changing an order

Changed your mind? Contact us as soon as possible. We'll do everything we can to stop the shipment before it leaves the warehouse.

If your order has already shipped, we can attempt to reroute it back to us - but this isn't always possible and may involve a rerouting fee. Orders in this situation are handled as standard returns, and shipping charges may apply.

If you refuse a delivery for a reason other than damage, you'll be responsible for all associated shipping costs.

Questions about an order or return? We're here to help.

help@sensoryedge.com or call 1-800-734-8019