SensoryEdge wants you to be satisfied with your purchase. Prior to finalizing your order, please be sure to ask any questions you might have about an item you're interested in buying.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of you receiving the product. Although we do not charge shipping to you the actual cost of shipping the item to you will be deducted from your refund. You must e-mail us at firstname.lastname@example.org to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs.
For items are damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. We will need to have pictures of the damage emailed to us so that we can see the damage to your item. SensoryEdge will assume the all shipping charges for defective products. As with all returns please e-mail us at help @sensoryedge.com receive authorization or simply refuse the shipment if the damage is evident at time of delivery. If a package is refused please let us know. Your items were shipped factory direct and we cannot count on them informing us of the refused package. We will need to be informed in order to either ship you a new one or issue you a refund. At times, if only part of the item is damaged replacement parts will be sent to solve the problem. This will make it much easier for you since you will not have to repack the damaged product or wait for a pick up.
Changing your mind after placing an order: There are times when you've changed your mind and want to cancel your order. We will make every attempt to cancel the order before it ships; however if an order has already shipped or in a pick wave (on a trailer ready to ship), we can attempt to have the order rerouted back to our warehouse or the manufacturers warehouse.
Please note, that in these scenarios, the customer is responsible for any rerouting charges and re-routing is not always successful. These situations will be handled like a return and shipping charges may apply.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as they are found. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1-800-734-8019.
A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made we will contact you and are not responsible for keeping the sale in place.
Backordered Items: SensoryEdge makes every reasonable effort to post accurate information about the availability of each item. However, the information on the site is only as current as the most recent reports provided by the manufacturers. Occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is further delayed.
We do not accept returns for items that have been personalized unless the product was damaged by the shipping company.
In a nut shell - We make every effort to make sure that we have great products at affordable prices. We will answer all your calls and emails and try to keep you informed on our products and your order. If you have a problem with a damaged item we will make sure the manufacturer gives you what you need to make it right. Our site is easy to navigate, our shopping cart is easy to use, and we have a hassle free return policy. If you don't like it you can return it within 30 days. We will ship items to you at no charge but if you are not going to keep it we ask you to pay for the original and return shipping charges. Please let us know if you have any questions. We are here to help.