Estimated delivery time is listed on each product page near the add to cart button. Most in-stock items ship within 1 to 2 business days and take 3 to 5 additional business days to arrive. Some items are made to order and require additional production time before they ship. Check the product page for current lead times.

Yes. All orders ship free within the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, APOs, FPOs, or Canada.

We do not offer express shipping. Most of our products ship factory direct from the manufacturer, which limits our ability to offer expedited options. If you have a timing concern, contact us before ordering and we will let you know what to expect.

We charge your card at the time of purchase to reserve your order with the manufacturer. If your item is delayed, we will contact you to keep you informed. If you prefer, we are happy to issue a full refund while you wait for the item to come back in stock.

If you purchase multiple items they may arrive in separate boxes on different days, depending on where each item ships from. We cannot ship a single order to multiple addresses.

Please make sure your delivery address is accurate. If an order is returned due to an incomplete or incorrect address, you will be responsible for the related shipping charges.

Occasional delays caused by weather, carrier errors, or other circumstances outside our control do happen. When they do, we will work with you to resolve the issue as quickly as possible. Contact us and we will find out what is going on and help get it sorted.

We accept returns within 30 days of delivery. Items must be in original condition and original packaging. Email us at help@sensoryedge.com to request authorization before sending anything back. Return shipping costs are the customer's responsibility unless the item is defective. See our full Returns page for details.

Contact us right away and keep all original packaging. Take photos of the damage and email them to help@sensoryedge.com. We will arrange a replacement, exchange, or return at no cost to you. If damage is visible at delivery, you may refuse the shipment and let us know so we can track it.

We accept Visa, MasterCard, American Express, Discover, PayPal, business checks, and institutional purchase orders.

Yes. SensoryEdge is hosted on Shopify, which uses 128-bit SSL encryption to protect your payment information. We will never sell or share your personal information except as required to process and ship your order. Some products ship factory direct, which means we provide your contact details to the manufacturer for fulfillment purposes only.

Yes. Call us at 1-800-734-8019, Monday through Friday, 8am to 4pm PST. If you reach voicemail, leave a message and we will return your call promptly.

Sales tax is charged on orders shipped to California. Orders shipped to other states are not currently subject to sales tax. If your organization is tax exempt, see our Sales Tax page for instructions.

Our system accepts one coupon code per order. Codes cannot be combined or stacked.

Yes. We work with schools, districts, hospitals, government agencies, and other institutions every day. Visit our Purchase Orders page for instructions on how to submit your PO.

Yes. We turn around most quote requests the same day or the next business day. Visit our Request a Quote page to get started.