SensoryEdge wants you to be satisfied with the merchandise you purchase. Please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of you receiving the product. You must e-mail us at email@example.com to receive authorization. Unauthorized returns will not be accepted. You are responsible for return shipping costs.
We do not accept returns for items that have been personalized unless the product was damaged during shipping.
Refusal of Delivery:
If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. You will need to email us pictures of the damages to help you with the replacement or refund. SensoryEdge will assume the return shipping charges for defective products. As with all returns please e-mail us at help @sensoryedge.com to receive authorization or simply refuse the shipment if the damage is evident at the time of delivery and let us know so we can track the return. At times, if only part of the item is damaged replacement parts will be sent to solve the problem. This will make it much easier for you since you will not have to repack the damaged product or wait for a pick-up.
Additional non-returnable items:
Downloadable software products
Please do not send your purchase back to the manufacturer without our express consent. They might have a different delivery address than what is on the label. Further, they do not notify us of returns. We need to have the tracking information and an RA number to get a refund and thus to give you a refund.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. We will help you through the process. For damaged items, we require pictures of the damage to be emailed to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you must contact us to get a return authorization. As part of that process, we will let you know where your return should be shipped. Many of our items ship factory direct. In some cases, we have returns shipped to the manufacturer but sometimes we will choose to have them shipped to us. Some manufacturers do not accept returns so it is very important that you receive instructions from us prior to your shipment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When shipping a return always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as that is out of our control. We require you to please email us the tracking number so that we know when to expect the return to be received.
In a nutshell - We make every effort to make sure that we have great products at affordable prices. We will answer all your calls and emails and try to keep you informed on our products and your order. If you have a problem with a damaged item we will make sure the manufacturer gives you what you need to make it right. Our site is easy to navigate, our shopping cart is easy to use, and we have a hassle free return policy. If you don't like it you can return it within 30 days. We will ship items to you at no charge but if you are not going to keep it we ask you to pay for the original and return shipping charges. Please let us know if you have any questions. We are here to help.