SensoryEdge was started with the goal of helping parents and caregivers find fun educational toys, therapy products, and waiting room toys. We started with about 100 products and have added about 3000 new items since our early days. The SensoryEdge team continues to find products that we feel help typical and special needs kids gain the confidence they need to succeed in play, school, and life. SensoryEdge 8469 Canoga Ave Canoga Park, CA 91304
Shipping Charges
Express Services - We understand that you might want your order shipped using a method other than ground delivery. Most of the time we will not offer express shipping because the majority of our items are shipped factory direct and we cannot control the handling of these products. If the items are located in our California warehouse we might be able to help you with express shipping. Our warehouse stocks many of the small toys on our site. If this is the case, please email us your request prior to placing the order and we will contact you with a shipping quote and ordering instructions. It is important to note that express shipping methods such as overnight or 2 Day Air can be as much as 4x or more than the ground shipping rates. In some instances, the weight of the product(s) may exceed our shopping cart calculator's ability to provide you an accurate shipping quote. If the initial shipping calculations are over our stores shipping threshold and need to be adjusted, SensoryEdge will contact you with a shipping quote for your approval. If you have any questions regarding shipping please e-mail us at help@sensoryedge.com, call us at 1-800-734-8019, or fax us at 1-818-716-8381 with the item(s) you would like to purchase and the shipping zip code. We will then provide you with an accurate shipping quote and ordering instructions. Return Policy:SensoryEdge wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. We will refund the purchase price of your item but not the original shipping charge. If the item had free shipping or shipping included with the purchase price, the actual cost of shipping may be deducted from your refund. You must e-mail us at help@sensoryedge.com to receive authorization. Unauthorized returns will not be accepted. Customers are responsible for return shipping costs. Damaged Items: For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. SensoryEdge will assume the return shipping charges for defective products. As with all returns please e-mail us at help @sensoryedge.com receive authorization or simply refuse the shipment if the damage is evident at time of delivery. Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment. Delivery Time: Estimated shipping times are listed on the items page at the end of the product description. e.g. Please allow 5 - 9 business days for delivery. These dates are subject to change due to circumstances beyond our control. This includes out of stock items that we were not made aware of by the manufacturer, lost shipments by UPS, FedEx, or the USPS. Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply. We ask that you please enter your billing address & phone number exactly as stated on your credit card statement so that your order may be processed efficiently. Payment: We accept Visa, MasterCard, American Express, Discover, Purchase Orders (see below), Checks, and PayPal(help@sensoryedge.com). For schools, hospitals, the military, WIC Programs, and other organizations that utilize Purchase Orders we are happy to process your order. Fax your order on School, Corporate, Hospital, Church, or Government Agency Letterhead to 1-818-716-8381. We will enter your order, fax and/or email back a confirmation. Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as we identify them. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1-800-734-8019. A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made on the part of the seller we will contact you and you would not be responsible for keeping the sale in place. Backorder Items: SensoryEdge makes every reasonable effort to post accurate information about the availability of each item and when backorder items will become available. However, the information on our site is only as current as the most recent report provided by the manufacturers. Occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is further delayed. Privacy Policy: Click Privacy Policy to learn more. |
