Shipping | Payments | Returns |
Most SensoryEdge Orders are shipped Factory Direct via UPS or FedEx ground. At times, orders are shipped via a trucking service for heavier items and USPS for lighter items.
We do not ship to Alaska, Hawaii, Puerto Rico, APO addresses, Canada or any other location outside the contiguous 48 U.S. states.
Express Services - For the most part we will not accept express shipping requests due to the constraints of the vendors we deal with and the added cost of expedited shipping.
Large Orders: In some instances, the weight of the product(s) you order exceed our shopping carts ability to provide an accurate shipping quote. If this happens, SensoryEdge will contact you with a shipping quote for your approval.
If you have any questions regarding shipping please e-mail us at help@sensoryedge.com, call or fax us at 1-800-734-8019, with the item(s) you would like to purchase and the shipping zip code. We will then provide you with an accurate shipping quote and ordering instructions.
If you prefer to order via telephone, please call us at 1-800-734-8019 and we will be happy to accommodate you.
For schools, therapy clinics, the military, religious organizations, and large organizations that utilize Purchase Orders we are happy to process your order. Fax your order on School, Corporate, Hospital, Church, or Government Agency Letterhead to 1-800-734-8019 or 1-818-716-8381. We will enter your order, and fax or email you back a confirmation.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. We will refund the purchase price but we will not refund the original shipping charges. If the item had free shipping or shipping included with the purchase price, the actual cost of shipping will be deducted from your refund. You must e-mail us at help@sensoryedge.com to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. SensoryEdge will assume the return shipping charges for defective products. As with all returns please e-mail us at help @sensoryedge.com receive authorization or simply refuse the shipment if the damage is evident at time of delivery.
If you change your mind a day or two after placing an order: There are times when you've changed your mind and want to cancel your order. We will make every attempt to cancel the order before it ships; however if an order has already shipped or in a pick wave (on a trailer ready to ship), we can attempt to have the order rerouted back to our warehouse or the manufacturers warehouse. Be aware that in these scenarios, the customer is responsible for any rerouting charges.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as they are found. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1-800-734-8019. A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made we will contact you and are not be responsible for keeping the sale in place.
Backordered Items: SensoryEdge makes every reasonable effort to post accurate information about the availability of each item. However, the information on the site is only as current as the most recent reports provided by the manufacturers. Occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is further delayed.
Sorry, we do not have a print catalog. This helps save trees, landfill space, energy costs, and less emissions from delivery trucks.
We do not ship to Alaska, Hawaii, Puerto Rico, APO addresses, Canada or any other location outside the contiguous 48 U.S. states.
Shipping Charges
- Shipping charges are calculated according to the total weight of your purchase. You can save on shipping by purchasing multiple at one time.
- Shipping one item as low priced as a $9.95 puzzle can cost $10.00. However if you add multiple items to your cart the shipping charges do not increase signifcantly. Therefore we suggest you purchase multiple items to save on shipping.
- Some products have Free Shipping or Shipping Included offers. These offers will be marked as such in the title of the item e.g. Construction Trucks Nap Mat - Free Shipping.
- Shipping is expensive. The actual cost of shipping is often much more than we charge our customers. Please make sure that you give us the correct address for accurate deliveries.
- If you are shipping a gift, please inform the recipient that a package has been sent so that the delivery will not be refused. If a package is returned to us, we will bill the purchaser for all related shipping charges.
- The majority of the items we sell are shipped directly from the manufacturer. If you purchase multiple items they might arrive in multiple boxes on different days.
Express Services - For the most part we will not accept express shipping requests due to the constraints of the vendors we deal with and the added cost of expedited shipping.
Large Orders: In some instances, the weight of the product(s) you order exceed our shopping carts ability to provide an accurate shipping quote. If this happens, SensoryEdge will contact you with a shipping quote for your approval.
If you have any questions regarding shipping please e-mail us at help@sensoryedge.com, call or fax us at 1-800-734-8019, with the item(s) you would like to purchase and the shipping zip code. We will then provide you with an accurate shipping quote and ordering instructions.
Delivery Time
- Estimated shipping times are listed on each products page. Ground shipping times cannot be guaranteed due to the nature of factory direct shipping and the whims of the delivery services e.g. UPS & FedEx.
- Ground shipping time is typically usually be 1 - 5 business days after the order is shipped, depending on where you live and where the item is shipped from.
- Orders submitted with the wrong billing information will need verification and therefore will be delayed. The estimated shipping times do not apply in these instances. We ask that you please enter your billing address & phone number exactly as stated on your credit card statement so that your order is processed efficiently.
Payment
We accept Visa, MasterCard, American Express, Discover, PayPal(help@sensoryedge.com), Purchase Orders, & Checks.If you prefer to order via telephone, please call us at 1-800-734-8019 and we will be happy to accommodate you.
For schools, therapy clinics, the military, religious organizations, and large organizations that utilize Purchase Orders we are happy to process your order. Fax your order on School, Corporate, Hospital, Church, or Government Agency Letterhead to 1-800-734-8019 or 1-818-716-8381. We will enter your order, and fax or email you back a confirmation.
Mistakes and Things
- We do our best to stay on top of our vendors and keep the stock status up to date. At times, products will be out of stock but our website is not updated because we were not notified by the manufacturer. As soon as we find out about these isolated instances we update our site.
- Shipping problems occur and are out of our control. We've seen instances where FedEx, UPS, or the USPS delivers an order to the wrong address, destroys a box, loses a package or a shipment gets delayed due to bad weather. Since we can't control these issues, we will not overnight you a new item, we will not offer you a discount. Unless we ship the item from our warehouse and drive it to your home, we can't control the destiny of your order. 99% of the time orders arrive in the time frame shown on our site. Other times they don't and most of our customers understand that "Stuff" happens and are forgiving.
- We've been selling online for over six years and have made our share of errors. If its our fault, we'll fix it. If it's out of our control we'll do our best to get the issue resolved in a timely fashion.
- Vendor relations are important to SensoryEdge. We attend trade shows, visit manufacturers, have conference calls and voice our opinion if we believe our vendors can do better. For these reasons we understand most of the products we sell better than the 100's of other resellers on the web. We also get to see many of the items we sell and if we here complaints from customers regarding quality, we listen carefully and many times have taken the items off our site.
- Product quality is very important to us and we want you to trust SensoryEdge to offer you an excellent line of items at competitive prices while trying to give the best service possible considering our size.
- Answering your phone calls is also important, however we've seen customers call and hang up repeatably with the false assumption that someone will eventually answer. If you call and get our recording, please leave a message! We take calls in the order they're received and sometimes. Please consider emailing us if your issue is not time sensitive.
Return Policy
SensoryEdge wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. We will refund the purchase price but we will not refund the original shipping charges. If the item had free shipping or shipping included with the purchase price, the actual cost of shipping will be deducted from your refund. You must e-mail us at help@sensoryedge.com to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. SensoryEdge will assume the return shipping charges for defective products. As with all returns please e-mail us at help @sensoryedge.com receive authorization or simply refuse the shipment if the damage is evident at time of delivery.
If you change your mind a day or two after placing an order: There are times when you've changed your mind and want to cancel your order. We will make every attempt to cancel the order before it ships; however if an order has already shipped or in a pick wave (on a trailer ready to ship), we can attempt to have the order rerouted back to our warehouse or the manufacturers warehouse. Be aware that in these scenarios, the customer is responsible for any rerouting charges.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as they are found. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1-800-734-8019. A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made we will contact you and are not be responsible for keeping the sale in place.
Backordered Items: SensoryEdge makes every reasonable effort to post accurate information about the availability of each item. However, the information on the site is only as current as the most recent reports provided by the manufacturers. Occasionally there is a lag between posted and actual status. We will make every effort to keep you informed if a backorder is further delayed.
International Orders
SensoryEdge does not ship outside the contiguous 48 United States.Sorry, we do not have a print catalog. This helps save trees, landfill space, energy costs, and less emissions from delivery trucks.
